Last updated: 17 July 2026
VERDUNE attaches great importance to protecting your personal data and privacy. This Privacy Policy explains which personal data we collect, why we process it, with whom we may share it, how long we retain it and which rights you have.
This Privacy Policy applies when you visit our website, contact us, request a quotation, are a client, supplier or professional partner of VERDUNE, or provide us with personal data in any other way.
The data controller is:
VERDUNE BV
Paul Parmentierlaan 110
8300 Knokke-Heist
Belgium
Company and VAT number: BE 1040.296.195
Email: info@verdune.be
Telephone: +32 50 89 35 00
Hereinafter referred to as “VERDUNE”, “we”, “us” or “our”.
For questions concerning this Privacy Policy or the processing of your personal data, you may contact us using the contact details above.
Depending on your relationship with VERDUNE, we may process the following categories of personal data:
identification details, such as your first name and surname;
contact details, such as your address, email address and telephone number;
professional information, such as your position, company and company or VAT number;
information relating to a project or potential assignment, such as the project address, property or location information, plans, photographs, measurements, preferences and information about outdoor spaces;
information required for quotations, contracts, invoicing and payments;
correspondence and other information you voluntarily provide to us by email, telephone, through the contact form or during meetings;
technical information relating to your visit to our website, such as your IP address, browser type, device type, pages visited, the date and time of your visit and cookie data.
VERDUNE does not intend to process special categories of personal data, such as medical information or information concerning political or religious beliefs or sexual orientation.
We ask you not to provide us with such information unless this is exceptionally necessary and a valid legal basis exists.
We mainly receive personal data directly from you, for example when you:
complete the contact form;
send us an email or contact us by telephone;
request an introductory meeting;
request a quotation or enter into an agreement;
provide us with information, plans, photographs or other project documentation;
work with us as a supplier, contractor, adviser or professional partner.
We may also receive information from other parties involved in a project, such as architects, contractors, clients, property owners or professional advisers.
When you visit our website, certain technical information may be collected automatically through cookies, log files and similar technologies.
VERDUNE processes personal data for the following purposes and on the following legal grounds.
We process your contact details and the content of your message to respond to your enquiry, arrange an appointment or provide the requested information.
This processing is based on taking steps at your request before entering into an agreement or, where applicable, on our legitimate interest in handling enquiries correctly.
We process personal data to discuss your wishes and the proposed project, organise a site visit and prepare a quotation or proposal.
This processing is necessary to take preliminary steps at your request before potentially entering into an agreement.
When you become a client, we process personal data to:
provide our services;
prepare designs and project documentation;
organise appointments and meetings;
coordinate the performance and follow-up of a project;
communicate with other professionals involved;
fulfil our contractual obligations.
This processing is necessary for the performance of our agreement.
We process identification details, professional information, invoicing details and payment information for administration, accounting, invoicing and compliance with our tax obligations.
This processing is necessary for the performance of our agreement and compliance with our legal obligations.
We process the contact and professional details of suppliers, contractors, architects, advisers and other partners to organise collaborations, perform agreements and follow up projects.
This processing is based on the performance of an agreement or our legitimate interest in organising our professional activities.
Technical information may be processed to:
ensure that the website functions correctly and securely;
prevent misuse, fraud and cyberattacks;
identify and resolve technical problems;
monitor the use and performance of the website.
For strictly necessary processing, we rely on our legitimate interest in providing a secure and properly functioning website.
Where non-essential analytical or advertising cookies are used, we request your prior consent.
VERDUNE may use your contact details to maintain our professional relationship or inform you about services, projects or activities relating to an existing collaboration.
Where legally required, we request your prior consent. Where processing is based on our legitimate interest, you may object to it at any time.
We may retain and use personal data where necessary to protect our rights, handle a dispute or establish, exercise or defend a legal claim.
This processing is based on our legitimate interest and, where applicable, our legal obligations.
You are not required to provide us with personal data.
However, certain information is necessary for us to respond to your enquiry, prepare a quotation, perform an agreement or comply with our legal obligations.
Where you do not provide the necessary information, we may be unable to process your request or provide our services.
VERDUNE does not sell your personal data.
We may share personal data with parties that require it to provide their services, including:
employees and independent contractors of VERDUNE;
IT, hosting, cloud, email and website service providers;
bookkeepers, accountants, insurers, lawyers and other professional advisers;
architects, engineering firms, contractors, suppliers and other parties involved in a project;
banks and payment service providers;
public authorities, judicial authorities or supervisory authorities where required by law.
Service providers that process personal data exclusively on our behalf may only use that information in accordance with our instructions and must implement appropriate security and confidentiality measures.
Certain project partners may act as independent data controllers for their own activities. In that case, they are responsible for their own processing of personal data.
VERDUNE endeavours to have personal data processed within the European Economic Area wherever possible.
Where a service provider processes personal data outside the European Economic Area, we ensure that a valid transfer mechanism and appropriate safeguards are in place.
Such a transfer may, for example, be based on an adequacy decision by the European Commission or approved Standard Contractual Clauses.
You may contact us for further information about the safeguards applied to an international data transfer.
We do not retain personal data for longer than is necessary for the purpose for which it was collected.
In principle, the following retention periods apply:
contact enquiries that do not result in an assignment: no longer than two years after the last substantive contact;
quotations that do not result in an agreement: no longer than two years after the quotation expires or is rejected;
client, contractual and project information: for the duration of the project and, in principle, for up to ten years after its termination or completion;
invoices, accounting records and tax documents: for the applicable statutory retention period, generally ten years;
information relating to suppliers and professional partners: for the duration of the collaboration and afterwards for as long as necessary for administrative, contractual or legal purposes;
personal data processed exclusively on the basis of consent: until you withdraw your consent, unless another legal basis justifies further retention;
technical and cookie data: for the period specified in our Cookie Policy or cookie settings.
Personal data may be retained for longer where this is necessary because of a legal obligation, an ongoing dispute, a liability claim or the protection of our rights.
At the end of the retention period, the data will be deleted, destroyed or anonymised.
Our website uses cookies and similar technologies.
Strictly necessary and functional cookies may be placed without prior consent where they are essential for the operation and security of the website.
For analytical, personalisation or advertising cookies that are not strictly necessary, we request your prior consent where such cookies are used.
More information about the cookies used, their purposes, providers and retention periods can be found in our separate Cookie Policy.
You may change your cookie preferences at any time through the cookie settings available on the website.
VERDUNE implements appropriate technical and organisational measures to protect personal data against:
unauthorised access;
unlawful processing;
loss;
destruction;
alteration;
unauthorised disclosure.
These measures are adapted to the nature of the personal data, the scope and context of the processing, the state of the art and the potential risks to the individuals concerned.
Although we make every effort to protect personal data carefully, no system can guarantee absolute security.
Where a personal data breach occurs, VERDUNE assesses its nature, scope and potential consequences.
Where required by applicable law, we notify the competent supervisory authority of the personal data breach within the statutory period.
Where a personal data breach is likely to result in a high risk to your rights and freedoms, we will inform you without undue delay.
Subject to the conditions set out in applicable law, you have the right to:
receive confirmation as to whether we process personal data concerning you;
request access to your personal data;
have inaccurate or incomplete information corrected;
request the deletion of your personal data;
request the restriction of the processing of your personal data;
object to processing based on a legitimate interest;
object to the use of your information for direct marketing;
receive the personal data you have provided to us in a structured, commonly used and machine-readable format;
withdraw your consent at any time where processing is based on consent;
lodge a complaint with a competent supervisory authority.
The withdrawal of your consent does not affect the lawfulness of processing carried out before the withdrawal.
You may exercise your rights by sending a request to info@verdune.be or by post to:
VERDUNE BV
Paul Parmentierlaan 110
8300 Knokke-Heist
Belgium
To prevent misuse, we may ask you to provide proof of your identity. We will only request the information necessary to verify your identity.
We will generally respond to your request within one month.
Where a request is complex or we receive a large number of requests, this period may be extended by up to two additional months. In that case, we will inform you of the extension within one month.
Certain rights are not absolute. We may reject a request in whole or in part where there is a valid legal reason for doing so.
VERDUNE does not make decisions based solely on automated processing that produce legal effects concerning you or similarly significantly affect you.
Where you have a question or complaint about how we process your personal data, we ask that you first contact us at info@verdune.be.
We will endeavour to handle your question or complaint as soon as possible.
You also have the right to lodge a complaint with:
Belgian Data Protection Authority
Rue de la Presse 35
1000 Brussels
Belgium
Email: contact@apd-gba.be
Telephone: +32 (0)2 274 48 00
VERDUNE may amend this Privacy Policy where its services, website, data processing activities or applicable legislation change.
The most recent version will always be available on our website. The date of the latest update is stated at the top of this Privacy Policy.
Where significant changes are made, we may also inform you through other appropriate channels.
This Privacy Policy is governed by Belgian law.
Disputes relating to this Privacy Policy or the processing of personal data are subject to the jurisdiction of the competent Belgian courts, without prejudice to the right of data subjects to lodge a complaint with a competent supervisory authority.